Shipping & Delivery Policy

Welcome to our store! We take pride in delivering flowers, chocolates, gifts, and custom-made cakes with care, speed, and attention to detail. Please read our shipping and delivery policy carefully before placing an order.

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1. Delivery Coverage

• We currently offer delivery services across Kuwait.
• Some remote areas may have limited delivery options or require additional time.
• Delivery availability depends on product type and recipient’s location.

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2. Delivery Timing

• Same-day delivery is available for orders confirmed before our daily cut-off time.
• Orders placed after the cut-off time will be delivered on the next available day.
• Delivery time slots can be selected at checkout; however, they are subject to availability and external conditions (such as weather or traffic).

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3. Delivery Process

• Our team ensures your items are handled with care and delivered in perfect condition.
• Fresh flowers and cakes are prepared upon order to ensure quality and freshness.
• The recipient’s correct address and contact number must be provided to avoid delivery delays or failures.

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4. Delivery Fees

• Delivery charges vary depending on the area and order type.
• Exact fees are displayed during checkout before completing your payment.
• Occasionally, we may offer free delivery promotions.

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5. Failed Deliveries

• If the recipient is unavailable at the provided address, our team will attempt to contact you or the recipient.
• In case of unsuccessful delivery attempts, the order may be rescheduled (additional fees may apply).
• We are not responsible for delays caused by incorrect information or absence of the recipient.

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6. International Deliveries

• Currently, we only handle local deliveries within Kuwait.
• We may expand our delivery zones in the future; updates will be announced on our website.

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7. Customer Support

For delivery inquiries or urgent assistance, please contact our support team: