Terms & Conditions, Privacy & Return Policies

Welcome to our website! We are a specialized store offering flowers, chocolates, gifts, and custom-made cakes for all kinds of occasions. By using our website, you agree to the following policies:

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1. Terms & Conditions

Last Updated: August 4, 2025

Nature of Products

• All our products – including flowers, chocolates, gifts, and cakes – are carefully prepared upon request, ensuring top quality and personalization.

Orders & Payment

• Orders are confirmed only after full payment is received.
• We accept various secure online payment methods.
• We reserve the right to cancel any order due to stock unavailability or pricing errors.

Delivery Timing

• We strive to deliver on time, but delays may occur due to unforeseen circumstances.
• Please ensure your delivery information is accurate to avoid any issues.

Prohibited Use

• The website must not be used for any unlawful purpose or to infringe on others’ rights.
• It is forbidden to copy or reproduce any content from the site without written permission.

Policy Updates

• We reserve the right to modify these terms and conditions at any time. Updates take effect immediately upon publication.

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2. Privacy Policy

Your privacy is important to us. We protect your personal data with the highest security standards.

Information We Collect

• Name, phone number, address, and email.
• Order and payment details for processing and improving service.

How We Use Your Data

• To deliver your orders.
• To contact you regarding updates, offers, or confirmations.
• To enhance your browsing and shopping experience.

Data Sharing

• We do not sell or rent your personal data.
• Data may be shared with shipping or payment providers solely to fulfill your order.

Data Protection

• We apply advanced security technologies to keep your data safe.

Your Rights

• You may request to edit or delete your personal data at any time.

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3. Return & Exchange Policy

Please Note: We do not offer returns or cancellations once an order has been placed.
All our products are made to order (flowers, gifts, chocolates, and cakes), customized specifically for each customer.

If there is a genuine issue with product quality or a mistake in your order, please contact us immediately and we will do our best to resolve it.